Have Your Say

YOUR FEEDBACK - is valuable to us!

You can tell us what you think about this website and other aspects about the create foundation including our entering care kits etc.

LATEST POLLS - Have your say and vote!

Have your say about issues that matter to you, and see what other kids are voting for in our polling section.

To see what the latest poll is about and have your say just click here

Frequently Asked Question's

Q) I am a young person and I would like to know more about CREATE.

A) You can give us a call on (link to contacts), send us an email (go to the staff page for them), look at our website, send us a letter or a fax, or get a carer or worker to help you make contact with us. We would love to hear from you!

Wherever you live in Australia you can instantly join ClubCREATE click here to subscribe

Q) Is CREATE the right organisation for me to make an allegation of abuse or neglect?

A) No, the relevant statutory body should be contacted.
If you wish to report neglect or abuse, this is the number you should call:

VIC:	13 12 78
NSW:	13 21 11
QLD:	1800 811 810
SA:	13 14 78
WA:	13 14 44
ACT:	1300 556 729
TAS:	1800 688 009
NT:	1800 700 250

I am a young person, and I want to tell someone about what is going on in my life.
Is CREATE the right organisation?

While we love talking to young people, CREATE staff are not trained as counsellors. We run a number of programs that would enable young people to talk about what is happening in their lives (link to programs). If you require crisis counseling you should contact:

Kids Helpline - 1800 55 1800
Lifeline - 13 11 14

What does “CREATE” stand for?

The word “CREATE” is not an acronym. It is the name that was created by young people in 2000. The name was chosen as it felt youthful, and represented limitless possibilities; anything can be created.

GOT SOMETHING TO SAY!

HELP US TO MAKE CREATE BETTER

CREATE wants to hear what you have to say, so giving us feedback or making a complaint is easy. Face to face: First of all you should try to chat with a staff member you feel comfortable with, or directly to the person you have an issue with. If you are not happy to do either of these things, you can contact a supervisor. By Mail or Email: CREATE has a Complaints form that you can fill out and send to us via phone, email or fax

What do I have to put in my feedback or complaint?

It is useful for us to have as much information as possible so we can understand your concerns, however, the information needs to be clear. You can include:

Who the concerns relate to?
What happened? It is useful to include the date, time, and who was involved?
How did the event or incident affect you?
Was anyone else around, or affected?
Identify any supporting documents or evidence?
What do you want to achieve? What would you like to see happen as a result of your feedback or complaint?

How long does it take to get an answer?

We will chat with you as soon as possible to ask you anything we are unsure of. Usually it takes 10 days for us to respond to let you know what is going to happen (process). And it could take up to 30 days for it to be finalized and in some cases a bit longer (up to 45 days).

What do we do with your feedback or complaint?

CREATE treats all feedback and complaint as a priority. Your worries are very important to us. In most cases we chat to the people or program areas that you have a complaint about and offer them a chance to provide an explanation of what happened. Our aim is to resolve the problem satisfactorily for everyone involved. In some cases we might see if you would like a meeting with the person to find a solution, or we may offer mediation. In some situations we might offer additional training, or formal action may be taken depending on the circumstances. We will keep you informed during the process.

What if you are not happy with the outcome?

If this is the case you are able to seek a review of the decision or outcome from a supervisor (refer to our line management flowchart)

If you are still not happy with the outcome you are able to progress through the escalated complaints process through CREATE using the Line Management Flowchart

If, at the end of this process are still not happy with the decision or outcome you are able to refer your complaint to the relevant state funding body Ombudsmen/Children's commission.